Shipping policy

Our goal at Lanistraya is to ensure your order is processed efficiently and delivered as quickly as possible. Please review our shipping policy below for information regarding order processing, delivery timeframes, and shipping services.

Shipping Destination

This Shipping Policy applies to all orders delivered within the United Kingdom.

Delivery Timeframes

The following are our estimated delivery timeframes for orders placed through our website:

Order Cut-Off Time: 5:00 PM (GMT – Greenwich Mean Time). Orders placed after this time will begin processing on the next business day.

Order Processing Time: 1–2 business days (Monday to Friday). During this period, your order is prepared, packed, and handed over to our shipping partner.

Estimated Transit Time: 5-9 business days (Monday to Friday) for standard deliveries within the United Kingdom.

Please note that delivery estimates are provided as a guide only and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Partners

We work with a range of trusted shipping providers across the United Kingdom to ensure reliable delivery, including:

● Royal Mail

● DHL Express UK

● FedEx UK

● DPD

● Evri

● Other trusted courier services

Shipping Costs

Shipping rates, promotional offers, and free shipping eligibility may vary from time to time. Any applicable shipping charges, discounts, or free shipping promotions will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment.

You can also use the tracking page available on our website to check the latest delivery status of your order.

Delivery Assistance

If you experience any issues with your delivery, including shipping delays, missing parcels, or unsuccessful delivery attempts, please contact our customer support team as soon as possible.

We will work closely with our shipping partners to investigate and resolve delivery issues promptly. To help us assist you faster, please include your order number in your enquiry whenever possible.

International Shipping

At this time, Lanistraya ships within the United Kingdom only. We currently do not offer international shipping outside the United Kingdom.

Contact Us

If you have any questions regarding your order, shipping, or delivery, please get in touch with our customer support team.

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