Privacy policy

At Fashonscart, we operate this website and online store, including all related content, features, tools, products, and services (collectively, the "Services"). Our store is powered by Shopify, allowing us to provide a secure and reliable shopping experience.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, browse, make a purchase from, or otherwise interact with our Services at https://fashonscart.shop.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

"Personal Information" means any information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information.

Depending on how you interact with our website, we may collect the following categories of personal information:

Contact Information

Your name, billing address, shipping address, email address, and telephone number.

Payment Information

Payment method details, billing information, and transaction records. Full payment details are processed securely by our trusted payment providers and are not stored directly by us.

Order Information

Information relating to the products you view, items added to your shopping cart, completed purchases, and return requests.

Communications

Any information you choose to provide when contacting us by email or through our customer support channels.

Device & Usage Information

Your IP address, browser type, device details, cookies, approximate location or time zone, and information about how you browse and interact with our website.

How We Collect Your Information

We collect personal information directly from you whenever you place an order, subscribe to updates, contact customer support, or otherwise interact with our website.

Certain information is collected automatically through cookies and similar technologies while you browse our site. We may also receive information from trusted service providers, including Shopify, payment gateways, and shipping partners, that help us operate our business and fulfil your orders.

How We Use Your Information

We use your personal information to operate, improve, and deliver our Services, including to:

Process orders and complete payments
Arrange shipping and manage returns
Provide customer support
Communicate with you regarding your orders
Personalise your shopping experience
Send promotional offers, updates, and marketing communications where permitted or requested

We also use your information to protect our website, detect fraudulent activity, improve our Services, and comply with applicable legal obligations.

How We Share Personal Information

We may share your personal information with carefully selected service providers that help us operate our business and provide our Services. These may include:

Shopify, which powers our online store
Secure payment processors that facilitate transactions
Shipping and logistics providers responsible for delivering your orders
Technology and analytics providers that help maintain and improve our website

We may also disclose personal information where required by law or in response to lawful requests from government authorities.

We do not share your personal information with third-party advertising platforms without your consent.

Shopify may process your information in accordance with its own Privacy Policy, available at:

https://privacy.shopify.com/en

Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, remember your preferences, analyse website performance, and enhance your browsing experience.

Cookies used on our website may include:

Necessary Cookies

Essential for core website functions, including navigation, secure checkout, and shopping cart functionality.

Analytics Cookies

Help us understand how visitors interact with our website so we can improve its performance and user experience.

Advertising Cookies

May be used to display relevant advertisements based on your interests where your consent has been provided.

You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.

Data Security & Retention

We implement industry-standard security measures, including Secure Socket Layer (SSL) encryption, to help safeguard your personal information against unauthorised access, misuse, or disclosure.

We retain personal information only for as long as reasonably necessary to provide our Services, fulfil legal and regulatory obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Subject to applicable Australian privacy laws, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you
The right to request corrections to inaccurate or incomplete information
The right to request deletion of your personal information where applicable
The right to object to or restrict certain forms of data processing
The right to request a copy of your personal information in a portable format
To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us promptly so we can take appropriate steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, operational requirements, or legal obligations. The most recent version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us using the information below.

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